Frequently Asked Questions (FAQ)

Welcome to the Infantique FAQ page! We’ve answered some of the most common questions about our baby products, shipping, returns, and more. If you have additional questions, feel free to contact us.

1. What types of products do you offer?

We offer a wide variety of baby products, including baby clothing, accessories, nursery & bedding essentials, feeding & nursing products, toys, bath & skincare items, and travel gear. We focus on providing high-quality, comfortable, and safe products for babies and toddlers.

2. How do I place an order?

Simply browse through our online store, add the products you like to your cart, and proceed to checkout. You’ll need to fill in your shipping information and select a payment method to complete your purchase.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and payments via PayPal. We also offer secure checkout for a hassle-free shopping experience.

4. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on your location. You can view available shipping options and estimated delivery times at checkout.

5. How long will it take to receive my order?

Orders typically take 3–7 business days to process. Delivery times depend on your shipping location and chosen method. You will receive a tracking number once your order has been dispatched.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with an item, we accept returns within 30 days of delivery for unused, unopened products in their original packaging. Please visit our Returns & Exchanges page for more details.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on our website or through the courier’s tracking page.

8. Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping services for baby gifts. You can select this option at checkout, and we’ll beautifully wrap your items and include a personalized message.

9. Are your products safe for babies with sensitive skin?

Absolutely! Many of our products are made from hypoallergenic materials and are specifically designed for babies with sensitive skin. Please refer to individual product descriptions for more details.

10. How do I contact customer support?

You can reach our customer support team through the Contact Us page, or you can email us directly at admin@infantique.store. We’re here to help with any inquiries, Monday through Friday.

Still have questions? Feel free to contact us, and we’ll be happy to assist you!